| EFFECTIVE FEBRUARY 1, 2009 HOURS OF OPERATION:
8:00 AM – 7:00 PM MONDAY – FRIDAY (EST)
9:00 AM – 3:00 PM SATURDAY (EST)
CLOSED ON SUNDAY
PHONE: 313-592-5800 / FAX: 313-592-5888
PLEASE HAVE THE FOLLOWING AVAILABLE WHEN YOU CALL:
- Dealer/Distributor Location Name and Code
- Contact Name and Email Address
- Phone Number
- Fleet or Owner Name
- Fleet Unit Number
- Engine Serial Number
- Last 6 Digits of the VIN
- Mileage
- Complaint Detail and Codes
- Troubleshooting Completed
THE CUSTOMER SUPPORT CENTER PROVIDES:
- Express Forms:
- Backdoor Password Request
- Mainframe Change Request
- DD13 / DD15 Product Report
- General Assistance Request
- Technical Service / Diagnostic Assistance
- DDEC Modifications
- DRS, DDRS, DDDL(To purchase or register DDDL, call Nexiq-Snap On 877-974-3539)
- Parts and Technical SupportFreightliner Wiring Diagrams
THE CUSTOMER SUPPORT CENTER SUPPORTS THE FOLLOWING ON-HIGHWAY ENGINES:
- Series 50
- Series 60
- DD Platform (DD13 / DD15)
- MBE Platform (MBE 900/4000)
- Sterling Bullet
- Sterling 360
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