Index Contacts

HOURS OF OPERATION:

Detroit Diesel Customer Support is now open 24 Hours / 7 Days a Week.

CSC Main: 800-445-1980 / FAX: 313-592-5888
Detroit Axle Support: 855-253-0427
Detroit Connect Portal Support: 855-253-0420, Option "2"

Detroit Transmission Support: 855-253-0428
Software Support: 855-253-0423
Virtual Technician & Up and Running:  855-253-0420 Option "1"
New Cascadia Technical Support Line: 855-639-8682

PLEASE HAVE THE FOLLOWING AVAILABLE WHEN YOU CALL:   Checklist

  • Dealer/Distributor Location Name and Code
  • Contact Name and Email Address
  • Phone Number
  • Fleet or Owner Name
  • Fleet Unit Number
  • Engine Serial Number
  • Last 6 Digits of the VIN
  • Mileage
  • Complaint Detail and Codes
  • Troubleshooting Completed
  • Sending .xtr files to the CSC
  THE CUSTOMER SUPPORT CENTER PROVIDES: 
  • Express Forms:
  • Technical Service / Diagnostic Assistance
  • DDEC Modifications
  • DRS, DDRS, DDDL(To purchase or register DDDL, call Nexiq-Snap On 877-974-3539)
  • Parts and Technical SupportFreightliner Wiring Diagrams
THE CUSTOMER SUPPORT CENTER SUPPORTS THE FOLLOWING ON-HIGHWAY PRODUCTS:
  • Detroit Axles
  • Detroit Transmissions
  • Virtual Tech
  • Series 50
  • Series 60
  • DD Platform (DD13 / DD15 / DD16/ DD5)
  • MBE Platform (MBE900 / MBE4000)


Copyright © Detroit Diesel Corporation.  All Rights Reserved.