Index Contacts

HOURS OF OPERATION:

Detroit Diesel Customer Support is now open 24 Hours / 7 Days a Week

PHONE: 800-445-1980 / FAX: 313-592-5888

Axles:
  855-253-0427

Software Support:
  855-253-0423

Virtual Technician: 
855-253-0420

PLEASE HAVE THE FOLLOWING AVAILABLE WHEN YOU CALL:   Checklist

  • Dealer/Distributor Location Name and Code
  • Contact Name and Email Address
  • Phone Number
  • Fleet or Owner Name
  • Fleet Unit Number
  • Engine Serial Number
  • Last 6 Digits of the VIN
  • Mileage
  • Complaint Detail and Codes
  • Troubleshooting Completed

THE CUSTOMER SUPPORT CENTER PROVIDES:

  • Express Forms:
    • Backdoor Password Request
    • Mainframe Change Request
    • DD13 / DD15 Product Report
    • General Assistance Request
    • Clean Idle Request
    • Emission Replacement Label Request / Engine Family Request
  • Technical Service / Diagnostic Assistance
  • DDEC Modifications
  • DRS, DDRS, DDDL (To purchase or register DDDL, call Nexiq-Snap On 877-974-3539)
  • Parts and Technical Support - Freightliner Wiring Diagrams

THE CUSTOMER SUPPORT CENTER SUPPORTS THE FOLLOWING ON-HIGHWAY PRODUCTS:

  • Detroit Axles
  • Virtual Tech
  • Series 50
  • Series 60
  • DD Platform (DD13 / DD15 / DD16)
  • MBE Platform (MBE900 / MBE4000)
  • Sterling Bullet
  • Sterling 360

Copyright © 2014 Detroit Diesel.  All Rights Reserved.